How do I enroll in the TollPerks Program?
Visit TollPerks.com and click 'Sign Up Now.' Enter your first and last name, email address and your TollTag account number as well as a password. If you don't know your TollTag account number, sign into your TollTag account online and find the information at the top of the page in a light blue box, along with your other account information. (How to get access to your TollTag account online.)
I forgot my password.
Use the'Forgotten Password'link on the sign-in page.
What is my username?
Your username is the email address you registered with TollPerks.
What do I do if I don't receive the email address confirmation after submitting my name and TollTag account information?
If you do not receive the confirmation email, please check your 'Spam' folder. If you don't locate the email there, please use thehelp formto contact TollPerks.
What do I do if my account is denied?
If you receive an email from the support team containing the reason for your account being denied, you will need to resubmit your TollPerks registration information. If the reason listed for denial of registration is related to your TollTag account, contact NTTA customer service at 972-818-6882 to update or correct your account before attempting toresubmityour TollPerks registration.
Why was my TollPerks registration denied?
To confirm your account, the first and last name of the account holder of the TollTag account number must match what was submitted during registration. If you do not know your TollTag account information, you can find your account number and the name attached to it on your statement and in the online customer service center.Here's how to get access to your TollTag account online.
The TollPerks Referral Code Process and FAQs
TollPerks members will receive 1,000 bonus points for referring someone to the TollPerks program. The person they refer will receive 200 points. Each person will receive their points after the new TollPerks member's account has been confirmed, which takes 48-72 hours.
TollPerks members who want to earn points for referring a new member can log into their TollPerks account, click 'Referral' on the blue menu bar, and copy the code from 'Your Referral Code.'
Members can then share the code with the person they are referring, or they can click 'Download Referral PDF' button to download the code and email it to their contact.
How long does it take to for the new customer to receive the 200 bonus points?
Both new and current members will receive points after the new TollPerks member's account has been confirmed, which takes 48-72 hours.
What if the existing member did not receive their bonus points within 72 hours, or the new member did not receive bonus points?
If it has been more than 72 hours, and they have not received bonus TollPerks points, tell them to submit a help request ticket by clicking on 'Help' on the blue menu bar on the website. The help request is located on the left side of the page. The customer should select 'other' and enter the relevant information.
How does a customer send someone a referral code?
Log into the TollPerks account, then click on 'Referral' on the blue menu bar. Copy the referral code that appears and share it with the person who is now joining, or click on the 'Download Referral PDF' button to download the code and email it.
What if an existing member doesn't receive a referral code?
If they don't see a referral code, have them submit a help request ticket by clicking on 'Help' on the blue menu bar. This is located on the left side of the page. The customer should select 'other' and enter the relevant information.
What if a new member entered the referral code that someone sent them, but after clicking the 'Register Account' button they received a message that the referral code is invalid.
First, recheck that they entered the correct referral code. If they entered the correct referral code and still receive the error message, have the customer submit a help request ticket by clicking on 'Help' on the blue menu bar located on the left side of the page. Select 'other', and then 'I am missing TollPerks points.' Enter the information, then click the 'Enter Help Request' button.
What if the person lost the referral code sent to them?
The referring member will need to complete the referral process again.
Is there a limit on the number of referrals a member can send?
There is no limit on the number of referrals a customer can send.